Creates, organizes, writes, and edits product manuals. Creates or obtains illustrations, photographs, or other graphic components to illustrate products and materials.
Works and communicates with Engineers and Designers in the development and updates to product manuals and assumes responsibility for their accuracy and completion.
Primary Responsibilities and Duties:
Creates and writes service, operator and maintenance manuals using SolidWorks, Composer and other MS products.
Creates, edits and converts documents, models and 2D prints/views and 3D models to be used in manuals.
Focuses on raising the level of usability and professionalism of Shivvers manuals.
Updates old manuals.
Helps to continue to create standards and templates to use across the board for improving efficiency and professionalism in all of our media.
Proactively investigates and becomes familiar with our products and drives to have manuals completed before product launch.
Establishes standards of documentation that are on the cutting edge.
Pursues improving usability of manuals and reduces wording and numbering and focusses on imagery.
Familiar with online manuals and videos and drives to create and accelerate Shivvers implementation of those.
Works directly with Engineers and Designers in the development of these manuals and assumes the responsibility for their accuracy, completeness, and completion.
Actively participates in continuous improvement activities.
Follows safety rules and regulations when performing work assignments and maintains a clean and orderly work area.
Travel to project sites to evaluate and fix product issues, when needed.
May assist in other areas of engineering as desired.
Associate’s degree in a writing and/or technical field preferred.
Previous SolidWorks and Composer training, required.
Positive, can-do attitude.
Creative and disciplined.
A desire to take a concept and run with it.
The drive to want to make things better and the ability to follow through with it.
Creation of professional documentations.
Experience and proficiency with SolidWorks and Composer.
Experience with MS products.
Strong verbal and written communication skills.
Knowledge and experience with technical publications.
Ability to analyze complex electro/mechanical assemblies and be able to describe what is needed in a clear, concise document.
Attention to detail. Strong critical thinking and problem-solving skills.
Ability to conceptualize and work from engineering sketches and 3D models.
Strong electro-mechanical aptitude.
Work effectively with limited direction as well as the ability to work in a team environment.
Ability to manage multiple tasks simultaneously to deliver results on time.
Ability to stand for long periods of time.
Ability to perform repetitive operations.
Ability to lift up to 25 lbs. frequently; occasionally lift and/or move up to 50lbs.
Ability to perform repetitive motions such as bending, walking, reaching with hands, grasping, pushing, and pulling.
Ability to wear PPE (personal protective equipment) as needed. Steel-toed shoes and safety glasses are required when working in the factory or testing areas.
Environment ranges from an office environment to a manufacturing shop environment, to a field application environment with various noise levels and temperatures ranging from hot to cold depending on seasons.
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