Job Summary:

• Creates, organizes, writes, and edits product manuals. Creates or obtains illustrations, photographs, or other graphic components to illustrate products and materials.
• Works and communicates with Engineers and Designers in the development and updates to product manuals and assumes responsibility for their accuracy and completion.

Primary Responsibilities and Duties:

• Creates and writes service, operator and maintenance manuals using SolidWorks, Composer and other MS products.
• Creates, edits and converts documents, models and 2D prints/views and 3D models to be used in manuals.
• Focuses on raising the level of usability and professionalism of Shivvers manuals.
• Updates old manuals.
• Helps to continue to create standards and templates to use across the board for improving efficiency and professionalism in all of our media.
• Proactively investigates and becomes familiar with our products and drives to have manuals completed before product launch.
• Establishes standards of documentation that are on the cutting edge.
• Pursues improving usability of manuals and reduces wording and numbering and focusses on imagery.
• Familiar with online manuals and videos and drives to create and accelerate Shivvers implementation of those.
• Works directly with Engineers and Designers in the development of these manuals and assumes the responsibility for their accuracy, completeness, and completion.
• Actively participates in continuous improvement activities.
• Follows safety rules and regulations when performing work assignments and maintains a clean and orderly work area.
• Travel to project sites to evaluate and fix product issues, when needed.
• May assist in other areas of engineering as desired.

Educational Requirements:

• Associate’s degree in a writing and/or technical field preferred.
• Previous SolidWorks and Composer training, required.

Skills/Experience Requirements:

• Positive, can-do attitude.
• Creative and disciplined.
• A desire to take a concept and run with it.
• The drive to want to make things better and the ability to follow through with it.
• Creation of professional documentations.
• Experience and proficiency with SolidWorks and Composer.
• Experience with MS products.
• Strong verbal and written communication skills.
• Knowledge and experience with technical publications.
• Ability to analyze complex electro/mechanical assemblies and be able to describe what is needed in a clear, concise document.
• Attention to detail. Strong critical thinking and problem-solving skills.
• Ability to conceptualize and work from engineering sketches and 3D models.
• Strong electro-mechanical aptitude.
• Work effectively with limited direction as well as the ability to work in a team environment.
• Ability to manage multiple tasks simultaneously to deliver results on time.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to perform repetitive operations.
• Ability to lift up to 25 lbs. frequently; occasionally lift and/or move up to 50lbs.
• Ability to perform repetitive motions such as bending, walking, reaching with hands, grasping, pushing, and pulling.
• Ability to wear PPE (personal protective equipment) as needed. Steel-toed shoes and safety glasses are required when working in the factory or testing areas.

Work Environment:

• Environment ranges from an office environment to a manufacturing shop environment, to a field application environment with various noise levels and temperatures ranging from hot to cold depending on seasons.